Loss prevention and retail security solutions for Canadian stores
Retail security has changed faster in the last three years than in the previous twenty. Organised retail crime, smash-and-grab events and staff-directed violence now sit alongside traditional shoplifting and internal shrink as daily operational risks. Fortega helps Canadian retailers protect inventory, customers and frontline associates with integrated systems that produce evidence, not just video.
What retailers are actually dealing with
Organised retail crime crews target categories with high resale value — electronics, designer goods, beauty and tools — and move between stores in the same chain within hours. Without networked video and incident sharing, each location investigates the same offenders in isolation.
Internal shrink still accounts for a substantial share of total loss in most categories. Refund fraud, sweethearting and point-of-sale manipulation are detectable only when video is linked to transaction data and reviewed proactively.
Staff safety has moved to the centre of loss prevention. Frontline associates routinely face verbal abuse, threats and physical confrontation, and turnover spikes when stores feel unsafe. Panic stations and remote-monitored deterrence have become baseline expectations, not premium features.
After-hours intrusion through roofs, back doors and adjacent vacant units continues to grow, particularly in strip malls and street-front retail. A monitored alarm with verification turns a multi-hour ransack into a minutes-long event.
Fortega's approach to retail security
We start by walking the store at open, peak and close. The right camera plan covers every transaction, every fitting-room corridor entry, every receiving door and every blind aisle — not just the front entrance. Coverage gaps are where shrink hides.
Video is linked to point-of-sale so a loss-prevention manager can search for voids, refunds without receipts or specific SKUs and watch the matching footage in seconds. That same integration produces the evidence packages investigators and insurers actually accept.
Our 24/7 monitoring centre handles after-hours intrusion and panic alerts with verified dispatch. During business hours, remote guards can voice-down loiterers at receiving doors and watch parking lots when staff close alone.
Solutions for retail
Every Fortega service is delivered by licensed Canadian technicians and backed by our 24/7 monitoring centre.
AI video analytics
People counting, dwell time, queue analytics and known-offender alerts across every location.
POS-integrated video
Transactions overlaid on footage for instant fraud and sweethearting investigation.
Panic & duress systems
Discreet staff alarms with verified dispatch and two-way audio.
Electronic article surveillance
RF and AM tagging at entry points integrated with video for proof of incident.
Back-door & receiving control
Access control, door-prop alarms and remote video on every non-public door.
Multi-site monitoring
One Canadian monitoring centre handling every location, every alarm, every shift.
Privacy, PCI and operational standards
Retail video is subject to PIPEDA and provincial privacy laws. Fortega designs camera placement, signage and retention policies that meet the regulator's expectations while still producing usable evidence — a balance most off-the-shelf systems get wrong.
Networks carrying camera and access traffic share infrastructure with point-of-sale. Our cyber team segments those networks to keep retail systems PCI-relevant and out of scope for the rest of your environment.
Why retailers choose Fortega
One vendor for stores, distribution centres and head office. Standard hardware, standard reporting, standard escalation — so loss-prevention leaders spend their time investigating, not chasing integrators.
Canadian-staffed monitoring centre with operators trained on retail-specific scenarios: shoplifting in progress, panic alerts, after-hours intrusion and parking-lot incidents during opening and closing.
Retail security — common questions
Answers for retail leaders evaluating Fortega across Canada.
Ready to talk retail security?
Speak with a Fortega advisor for a no-obligation assessment built around your industry, sites and operational rhythm.
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